Last updated: 24th October 2019
We at Lucky Bird Bikes appreciate your privacy and understand our responsibility when collecting and storing data. We take data protection very seriously and we always use the best possible measures to take care of all of the data that we collect, receive or store. We also find it important to provide our customers with the opportunity to access their own data or to be completely forgotten.
Briefly, what kind of data is collected and stored?
We collect and store the following types of data:
- Data provided by the user
- Data stored from the use of Lucky Bird Bikes’ web services
- Data derived from analytics
All of these three types of data are explained in more detail in the section “What kind of data do we collect and store?”
Briefly, for what purposes is the data used?
- For providing the service in a safe and user-friendly way
- For providing product recommendations and improving marketing
- For improving the web store and customer service
- For improving user experience
Read more from the section “What is my data used for?”
Lucky Bird Bikes T:mi,
Hitsaajankatu 6, 00810 Helsinki, Finland.
Phone number +358 (0)50 4622 467
Finnish company ID: FI24491561
For questions or concerns regarding the data registry, please contact:
Pieter Deleu, phone number +358 (0)50 4622 476
Data protection officer:
Pieter Deleu, phone number +358 (0)50 4622 476
The name of the registry
Lucky Bird Bikes’ Customer Register
What kind of data do we collect and store?
Data provided by the user
- Name, username and password
- Telephone number, email address and physical address
- Billing information and payment information
- Our nearest physical store location
- Location data, used for localizing the service (default currency, default language, online store’s delivery method)
- The email address and token required for Google or Facebook login
- Product reviews
- Marketing permissions and if agreed separately, customer survey permissions
Data stored from the use of Lucky Bird Bikes’ web services
- Shipping address and payment method
- Shopping history: Ordered products, refunds and payments
- Online store’s browsing and usage data
- Identification information of the device used
- Online store session events, for example products added to the cart
Data derived from analytics
- Product recommendations derived from browsing and shopping data, customer groups and interests
- Repair history of bicycles which we take care of
- Bicycle-specific information such as frame number are systematically stored for bikes we sell, and might be taken and stored of any other bicycles for which we take care.
What is my data used for?
Personal data is used for the following:
- Processing orders: Processing, receiving, shipping, archiving and accounting
- Providing more interesting and personalized content and marketing
- Improving customer experience and customer service
- Facilitating and speeding up product returns
- Maintaining customer relationship
Bicycle-specific data is used for:
- Facilitating warranty cases
- Improving safety against theft
- In other ways improvement of service we offer
Cookies and other tracking
When you visit the Lucky Bird Bikes online store, your web browser automatically receives a cookie. We use different kinds of cookies to provide our users with optimized and personalized service. We also use some third-party cookies to improve the functionality of our online service, improve user experience and optimize communication and marketing.
What is a cookie?
How long is the cookie valid?
The cookies stored on your device are valid for a maximum of 24 months starting from the date of each visit.
How do I avoid cookies?
You can find information about how to avoid cookies at http://www.networkadvertising.org/managing/opt_out.asp. However, some cookies are required for the smooth use of our online store, so we recommend that you allow cookies. If you need more information, please contact us by email at email@example.com.
You can find more information about cookies on Finnish Communications Regulatory Authority’s web page at: https://www.viestintavirasto.fi/en/cybersecurity/informationsecurityguidelines/safeuseofservices/cookies.html.
- Google Analytics https://www.google.com/analytics/
- Facebook Custom Audiences https://www.facebook.com/
Who can process my data and where is my data stored?
We adhere to good data protection practices when processing customer data. Access to data is monitored. As of May 25, 2018, the requirements of the EU General Data Protection Regulation have been taken into account in our operations and our operations are in line with these requirements.
The customer register data is stored in a system, which requires a username and a password to access it. The system is also protected by firewalls and other technical means. The data that is contained in the register stored in the system is only accessible by and eligible for use by certain, predefined and trained Lucky Bird Bike employees. The data contained in the register is located in secured premises.
In some cases, such as for storage, analytics or marketing, we need to transfer data to third parties. We have established strict contracts with all of our partners. The contracts take into account the requirements of the law and the EU General Data Protection Regulation. Our partners are under no circumstances authorized to use the data for their own purposes, or to share the data further.
How long do we store the data?
How can I see and delete all of my data?
You are always entitled to see your own data and request the deletion of the data. Requests for correction, removal requests or any other requests or questions related to your customer data can be sent to us at firstname.lastname@example.org.
The data controller corrects, removes or supplements the personal data stored in the registry, either on its own initiative or at the customer’s request, if the data is incorrect, unnecessary, incomplete or out of date for the purpose of its processing. The data subject must contact the data controller’s Data Protection Officer to correct the data.
Will my data end up with third parties?
Only in cases when this is required, such as for payment transactions, deliveries or marketing. For example address and contact data is transmitted to parties such as Posti (Finnish postal agency), Matkahuolto (Finnish shipping agency) or DHL. Online store transactions from most countries are handled by the Swedish payment provider Klarna and the payment data passes via Klarna during the payment transaction.
These third parties are not permitted to use any data for their own purposes and are only provided with the data needed for the performance of the service. All the data is transmitted via encrypted connection.