Etusivu » Return and refund policy

Return and refund policy

Last updated: December 16, 2022

Thank you for shopping at Lucky Bird Bikes.

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased through our web shop.

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for cancelling an order is 14 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By phone number: 0504622476

We will reimburse you as soon as possible, but no later than 14 days from the day on which we receive the returned goods. Please provide us with your IBAN, so we can transfer the money to your account.

Conditions for returns

In order for the goods to be eligible for a return, please make sure that:

  • The goods were purchased in the last 14 days
  • The goods are in the original packaging
  • The goods are undamaged and have no traces of use

The following goods cannot be returned:

  • Goods made to your specifications or clearly personalized.
  • Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods at the following address:

Lucky Bird Bikes
Hitsaajankatu 6
00810 Helsinki

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact us

If you have any questions about our returns and refunds policy, please contact us:

  • By email:
  • By phone number: 050 462 2476